2019 Software Update

REGARDING TESLA MODEL S, MANUFACTURED IN THE PERIOD 2013-2016 (remember that many of the cars that got their Norwegian plates in 2017, were produced in 2016 and are affected)
Hundreds of Norwegian and Danish
Tesla owners are now demanding money back from Tesla, due to a software update in 2019. The battery capacity was greatly reduced, and charging at superchargers takes much longer than before. This applies to all Tesla Model S manufactured between 2013 and 2016.

The claim per car is approximately EUR 13,500. If you have such a car, you are just as much entitled to this money as everyone else. Sign up for the group complaint and we’ll take the job of collecting the money for you. And… only those who claim a compensation will be rewarded, we know this from previous cases against Tesla and others.

Sign up for Bilklager.no’s group claim in relation to the 2019 software update.

Price for registration for the group claim: EUR 349

We gather the participants, handle the whole process and keep all participants informed throughout the process. EUR 100 of the registration fee is allocated to the legal work, while the rest goes to marketing, administration, operation and not least follow-up of the participants throughout the whole process. After signing up, you will receive newsletters about the claim and its progress, so make sure that the email address you provide is correct.

The claim is targeting the software update in 2019 relates to the Tesla Model S manufactured in the period 2013-2016. Remember that a huge amount of the cars that were registered in 2017, was actually produced in 2016.

Through my sign-up, I accept that I will receive 70% of the compensation if I win with my claim. The remaining 30% is the success fee that goes to Dag Rune Flaaten, including those who have assisted him in the case. In the event of further payments, these will be deducted from the calculation of the success fee. This means, for example, that if the success fee was initially EUR 1,000 and I had paid in EUR 200 in excess of the registration fee, the success fee I will pay will be reduced to EUR 800. If the compensation is in the form of repairs or otherwise (not in the form of a cash payment), I will be billed for an amount equivalent to 30% of the compensation received, with the same deduction as mentioned above. In this case, I will pay this amount in accordance with the invoice received as soon as possible and no later than 30 days.

Go to court against Tesla?

If Tesla does not want to come up with a solution, then the court is the last resort. Since going to court is both time consuming and expensice – and definetely not without risk – people generally do not tak cases to court.

We think it is wrong for Tesla and others to get away with it, just because it is cumbersome and risky for the customer to get them to keep what they have promised. The cars simply do not live up to the promises and expectations.

That is why we work with The Consumer Advocate og others who specialize in car disputes and consumer rights.

Can you relate to this?

Getting Tesla convicted

In addition to taking legal action to obtain fair compensation, it is important to put an end to Tesla’s poor service. Tesla has previously shown a willingness to make amends, when customers gather and jointly tackle problems. In Norway, there have been two such cases in connection with the Tesla Model S P85D – both ended with settlements; in the spring of 2018 and in the summer of 2018. The biggest claim filed against Tesla in Norway, was the claim that was completed in the summer of 2018. The man behind it, was Dag Rune Flaaten, who now offers the service Bilklager.no.

There are ongoing group claims both in Denmark and Norway, related to the Tesla Model S, manufactured in the period 2013-2016.

Tesla’s various models seem to suffer from a number of childhood diseases – a brand new car, for example, should not rust and a door should certainly not open when the car is in motion. Customers are generally very happy with the cars, but many still experience that the cars are not quite as expected. By gathering as many of the owners as possible who are affected by the errors from the bullet list above, we want to help you achieve a good solution.

Do you want to join?

Strength in numbers

Since we know that thousands of Tesla customers are affected by one of more of the errors from the bullet list above, we want to gather as many as possible in a large and active group, to achieve the best possible result for all.

Although Tesla generally has well-satisfied customers, far too many of the cars are haunted by faults and deficienvies. This is shown again by the fact that Tesla is the car brand that the Consumer Council recieves by far the most complaints about – almost twice as many as the next car brand, Land Rover.

We give dissatisfied Tesla customers the opportunity to gather in a strong group, to handle their complaints and receive the compensation they are entitled to. Tesla customers, like other car customers, deserve to be able to enjoy the driving experience in a reliable car, which keeps its promise.

Are you in?

Participating in TeslaClaims through Bilklager.no works as follows:



If you can relate to any of the complaints and want to join the group, then sign up now.

The registration fee is only EUR 349. You easily gain more than this, if you obtain any form of compensastion.

By the way, for this price you would probably get a maximum of one hour from a lawyer and there is a limit to what is done in a single hour.

EUR 100 of the registration fee is set aside for the legal work, while the rest goes to marketing, administrastion, operations and last, but not least follow-up.

In addition to participating in the group claim, it is important that you send a direct claim to Tesla. This helps build pressure on Tesla, and it is important in terms of appeal deadlines.

You will find an example of a complaint letter at the bottom of the page.



We gather the participants, handle the entire claims process and keep all participants informed through regular newsletters, where we update on the progress in the work throughout the lifetime of the case.

The registration fee is EUR 349. We reserve the right that it may relevant with additional payment, depending on how the case develops, or which process becomes relevant. For example, it would have a great impact if we ended up with 100 participants in the gruop, instead of 1,000.

The two Norwegian group cases that ended with settlements in 2018, both lasted for about a year from start to happy end.

There are many benefits to standing together as a powerful group in the face of such a large and resourceful counterparty. As Tesla sold nearly 350,000 cars in 2019 alone, we should definitely be able to gather a strong group.



We have a collaboration with The Consumer Advocate, who will assist further in the process of finding a solution, if there is a need for legal clarification.

The Consumer Advocate will also assist in developing strategies for how the cases should be resolved. Already at registration, we set aside funds for the legal work.

The two previous Norwegian group cases, ended as mentioned with settlements, just as they were to be heard in court. Dag Rune Flaaten was behind the largest of these claims.



If we win, you will receive 70% of the compensation. The remaining 30% goes to Dag Rune Flaaten, including those who have assisted him.

By participating in the group, your financial risk is limited to the registration fee.

This means that the process is much cheaper and contains a significantly lower risk than if you were to initiate a comprehensive claims process on your own.

Should any additional payment become relevant, this will be something you get to decide on later in the process, based on the information that is then available. Our ambition is to make the process cost saving and efficient.

Any additional payment will be deducted from our part of the compensation.
For example, if 30% is EUR 1,000, but you have already paid EUR 200 in addition to the registration fee, our part of the compensation will be reduced to EUR 800.

Other errors and deficiencies

Below, we listed a number of other errors and deficiencies that too many Tesla owners recognize. If you have a Model S, Model X, Model 3 and want our help in relation to other defects and omissions, then sign up below and tell us what problems you are experiencing with your car.

Price for signing up for Other errors and deficiencies: EUR 49

We gather the participants, sort them into different groups and keep all participants informed throughout the process. The registration fee goes to marketing, administration, operation and not least follow-up of the participants throughout the life of the case. After signing up, you will receive newsletters about the case, so make sure that the email address you provide is correct.

Costs in relation to the actual claims process, including the legal work, will be calculated and distributed to the participants at a later date. Each participant can then decide whether he wants to continue or not. As with other claims handled by Bilklager.no, a success fee of 30% of the compensation obtained applies.

The claim relates to other errors and defciiencies, and applies to all Tesla models.

  • Autopilot does not work properly
  • Internet is slow and does not work as it ought to
  • The vipers do not work (well enough)
  • The car makes a noise when accelerating (fast)
  • The car creaks when you pass speed bumps and other bumps in the road
  • Decorative moldings loosen
  • The lights do not work properly
  • The doors stop working properly
  • Doors that open by themselves
  • The computer does not work
  • Yellow edgers around the display screens
  • Windows that do not close completely
  • Systems reset on their own
  • Problems charging
  • Reduced power
  • Rust problems on new cars (especially Model 3)
  • Poor paint quality means that the car has to be repainted
  • You were promised free charging throughout the car’s lifetime, but the new charging stations do not fit the car
  • Lower battery life that Tesla claims
  • Problems with the air conditioner
  • Not all problems are solved when the car is serviced
  • Tesla promise to contact you, but you do not hear from them
  • You have to wait on the phone for a long time before Tesla answers

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Sample letter of complaint

In addition to signing up with Bilklager.no, it is important that you send a direct complaint to Tesla. This helps build pressure on Tesla, and it is important in terms of appeal deadlines.

If you have not already submitted a direct complaint, please use our sample complaint letter:

To Tesla Norway AS

I refer to the purchase contracct of ………………………….. I apologize for having to report that I have discovered …………………………………….. This is a defect with the car that I demand that Tesla cover. It is requested that Tesla decide whether responsibility is accepted in this case.

If I do not hear anything else within 14 days, I assume Tesla disclaims responsibility. It is notified that it may then be relevant to proceeed with the case and it will be cinsidered to have the error repaired elsewhere, and then claim the cost covered by Tesla.

Information about your car

When signing up with TeslaClaims, we will ask for a few pieces of information about you and your car. This is to make the complaint process as efficient as possible.

Here is an overview of what we are going to ask you:

  • Name
  • Email
  • Address
  • Phone number
  • Registration number
  • Problems with the car
    – select what is relevant from the bullet list above, or add other problems that are not in the list
  • When was the car bought?
  • When was the problem discovered?
  • When did you send a reclamation?
    if this has not already been done, send a complaint letter directly to Tesla as soon as possible – see the column on the left
  • We will ask you to attach documentation of the workshop history
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